Feedback -- What happens next?

Regular visitors to StoryCode among you will know that we actively encourage feedback from users on every aspect of our sites and services. People can email us on feedback@storycode.com whenever they wish to tell us something about their experience of StoryCode. All messages are gratefully received and we respond to all of them.

On rare occasions, we get feedback about someone's negative experience of StoryCode. One such case was an email we received recently from a US public librarian called Colbe Galston, who wrote:

As I read the synopsis of Bitten, by Kelley Armstrong, it did not sound familiar so I pulled the book from our shelves. At that point I realized I had read the book; the synopsis that you have posted is not for this title. I hope that this is not a common mistake; if I had not read Bitten previously I would have been disappointed when the book I brought home, or might have purchased, was vastly different from the story I had been expecting ...

It turned out that Mr. Galston's excellent point about Bitten was correct, but that the synopsis copy was wrong due to a mistake at Amazon, which StoryCode has been using as a reference source for both StoryCode.com and StoryCode.co.uk. In the future, StoryCode will move towards using more standard sources of bibliographic information, so errors of this type (albeit vanishingly rare) will be eradicated.

And the result of this item of feedback? Within minutes we had corrected the mistake on the StoryCode record for Bitten, on both sites, and we were reminded of our need to think carefully about our source of synopsis copy about the books encoded at StoryCode.

So, please do get in touch via feedback@storycode.com whenever you have something to say about StoryCode, and you will be helping to improve our web sites and services for everyone who uses them.

Christopher Norris